Wagging Answers
What is the AuraPups bottle made of?
Our bottle is crafted from premium 304-grade stainless steel, paired with a foldable bowl made from BPA-free, food-grade silicone. We chose these materials to ensure your pup's water stays fresh and every sip is safe, creating a healthy 'aura' of care around your pet.
Is the bottle truly leak-proof?
Absolutely. AuraPups features a precision-threaded cap paired with a food-grade silicone seal that ensures a 100% leak-proof closure. You can toss it in your bag alongside your phone or laptop without a single worry.
How do I clean my AuraPups bottle?
To keep your bottle in top shape, we recommend hand-washing the stainless steel body with warm, soapy water. The silicone bowl easily detaches and is 100% top-rack dishwasher safe.
How long will it take to receive my AuraPups order?
We know you and your pup are excited to start your next adventure!
- Order Processing: It takes us 2 business days to carefully pack and prepare your order for shipment.
- Shipping Time: Once shipped, delivery typically takes 5 to 8 business days, depending on your location.
You will receive a tracking number via email as soon as your package is on its way, so you can follow its journey right to your door.
What is your return policy?
We want you and your pup to be 100% happy with your purchase! If for any reason you aren’t satisfied, you can return your order under our 30-Day Happy Pup Guarantee.
What if my item arrives damaged?
We take great care in packaging, but if your product arrives with any defects or damage from transit, please contact us at hello@aurapups.com within 48 hours of delivery with a photo of the issue. We will send you a replacement free of charge, no questions asked!
How do I start a return?
Simply reach out to our support team through our Contact Us page or via email. We’ll provide you with the return instructions and the address of our nearest warehouse.